Responsible Gaming at
hi77com

hi77com is built around the principle that player wellbeing comes before revenue. Every game, every promotion, and every account feature on our platform is designed with the understanding that a small number of players may develop difficulties with gambling — and that we have a duty to identify those players early and provide them with the help they need.

Our responsible gaming framework covers four key areas: prevention (keeping underage individuals off the platform and educating players about risk before problems develop), control (giving players practical tools to manage their spending and time), intervention (training our support team to identify signs of harmful gambling and proactively reach out), and signposting (connecting players who need professional help with appropriate support organisations).

We acknowledge that gambling carries an inherent financial risk. No betting strategy guarantees a profit, and the house edge means that, over time, players will spend more than they win. hi77com does not portray gambling as a way to solve financial problems or generate a stable income. Our marketing materials are designed for entertainment audiences only and are never targeted at vulnerable individuals.

The responsible gaming tools described on this page are available to every registered hi77com player in Bangladesh at no cost and without any waiting period. We encourage all players to familiarise themselves with these tools and to use them proactively — whether or not they believe they currently have a problem. Setting personal limits before they are needed is the most effective responsible gaming strategy.

Under our age restriction policy, every new hi77com account holder in Bangladesh is required to confirm their date of birth at the point of registration. Before any withdrawal is processed, account holders must complete a full KYC (Know Your Customer) verification process, which includes submitting a valid government-issued identity document — such as a National ID Card (NID), passport, or birth certificate — that confirms the holder is aged 18 or above.

hi77com also conducts random age verification checks on active accounts at its own discretion. If an account holder fails to provide satisfactory proof of age within the requested timeframe, the account will be suspended until verification is completed. Deposits made by an account found to belong to an underage individual are not forfeited — they are returned to the originating bKash, Nagad, Rocket, or Upay account.

Protecting Minors in Your Household

If you share a device with anyone under the age of 18, hi77com strongly recommends that you take the following steps to prevent accidental or deliberate access to gambling content:

• Always log out of your hi77com account when you are not actively using it, and never save your password in a shared browser profile.
• Use a strong, unique password for your hi77com account that is not known to other household members.
• Install a reputable parental control application on any shared device (for example, Family Link on Android, Screen Time on iOS, or Kaspersky Safe Kids).
• Consider enabling content filtering at the router level to block gambling-related domains on devices primarily used by minors.
• Talk to children and teenagers in your household openly about the risks of gambling and why online betting platforms are strictly for adults.

If you suspect that a minor has created a hi77com account or has accessed gambling content on our platform, please contact our support team immediately at support@hi77com. We will investigate the matter with urgency and close any underage account within 24 hours of a confirmed report.

Problem gambling is characterised by a loss of control over gambling behaviour that causes harm to the individual or those around them. It can affect anyone, regardless of income, background, or level of experience. The earlier the warning signs are recognised, the easier it is to address the underlying issue before it escalates.

hi77com encourages all players to periodically review their gambling habits honestly. The following checklist covers common warning signs that gambling may be becoming problematic. If you answer "yes" to three or more of these questions, we strongly encourage you to use one of the tools described later on this page or to reach out to a professional support service.

Deposit limits are one of the most effective tools for maintaining control over your gambling expenditure on hi77com. By setting a firm cap on how much you can deposit within a given period, you remove the temptation to fund additional play in the heat of the moment — especially after a losing streak.

How to Set or Change a Deposit Limit

To set, reduce, or request an increase to your deposit limit on hi77com, contact our 24/7 support team via live chat or email at support@hi77com with the subject line "Deposit Limit Request". Please include your registered account email, the type of limit you wish to set, and the amount in BDT. Our team will process your request and send confirmation to your registered email address within 2 hours.

hi77com will never attempt to persuade you to increase a deposit limit that you have voluntarily set. Any request to raise a limit will be subject to the cooling period shown above, and our support agents are instructed never to apply pressure or offer inducements in connection with limit-change requests.

A time-out is a short-to-medium-term voluntary suspension of your hi77com account. It is designed for players who feel they need a break from gambling but do not wish to commit to a longer-term self-exclusion. Time-outs are a useful first step if you have noticed your gambling habits beginning to change in a way that concerns you.

If, at the end of a time-out period, you feel that your gambling behaviour has not improved or that you are returning to the platform out of compulsion rather than genuine entertainment intent, we strongly encourage you to escalate to a full self-exclusion (see Section 6) or to contact one of the professional support organisations listed in Section 7.

Self-exclusion is the right choice when gambling has moved beyond entertainment and is causing real harm to your finances, mental health, or relationships. It is a serious, protective measure that removes access to hi77com for a defined period — or permanently — giving you the space and time to address any underlying issues without the temptation of easy access to real-money gambling.

Available Self-Exclusion Periods

• 6 months — recommended as a starting point for players experiencing their first significant difficulties
• 1 year — for players who have attempted shorter measures without success
• 2 years — for players who have recognised a sustained pattern of harmful gambling behaviour
• 5 years — for players with a long history of gambling-related difficulties
• Permanent / Lifetime — for players who wish to close their account indefinitely with no possibility of future reinstatement

What Happens During Self-Exclusion

• Your hi77com account is immediately and permanently closed for the duration of the exclusion period.
• Any active bet or game session in progress will be settled normally; remaining account balance will be returned to your registered payment method (bKash, Nagad, Rocket, or Upay) within 5 business days.
• All marketing communications — email, SMS, WhatsApp — will cease immediately and will not resume until the exclusion period has expired and you have actively requested reactivation.
• If you attempt to create a new hi77com account during a self-exclusion period, that account will be closed as soon as it is identified and linked to your exclusion record.
• A minimum 24-hour reflection period is applied before reactivation at the end of a fixed-term self-exclusion — you must actively contact our team to reactivate; it will not happen automatically.

How to Request Self-Exclusion

Contact the hi77com support team via live chat or by emailing support@hi77com with the subject line "Self-Exclusion Request". State the duration you require. Our team is available 24/7 and will process your request within 2 hours. You will receive written confirmation by email once the exclusion is active.

hi77com recognises that our in-platform tools, while important, are not a substitute for professional support. If you feel that gambling is seriously affecting your life or the lives of those around you, we encourage you to reach out to a qualified support service. The following organisations provide free, confidential help to people experiencing gambling-related difficulties.

hi77com also maintains a list of financial counselling resources for players who have experienced significant gambling-related debt. If you need guidance on managing debt incurred through gambling, please contact our support team and we will signpost you to the appropriate service for your situation. All such referrals are handled confidentially.

Our player safety team is available around the clock to assist with any responsible gaming request — whether you need to set a deposit limit, activate a time-out, request self-exclusion, or simply talk to someone about your gambling habits. All responsible gaming requests are treated as the highest priority and processed within 2 hours of receipt.

When contacting our team regarding a responsible gaming matter, please include your registered account email address and a clear description of the tool or action you are requesting. You do not need to justify your request or provide a reason — all responsible gaming requests are honoured without question.

If you are reaching out on behalf of a family member or someone close to you who you believe may have a gambling problem and holds a hi77com account, our team can advise you on the steps available under our third-party concern policy. While account privacy rules limit what we can disclose, we can take protective action when credible concerns are raised by people close to an account holder.