Terms & Conditions — hi77com

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and hi77com ("the Platform", "we", "us", "our"). These Terms govern all aspects of your use of the hi77com website, mobile browser interface, and all associated services including sports betting, casino games, live dealer tables, crash games, promotions, and BDT banking features.

Access to and use of hi77com is offered subject to your full acceptance of these Terms. Your continued use of the platform following the publication of any revised Terms constitutes your acceptance of those revisions. We recommend bookmarking this page and reviewing it periodically, particularly before claiming new promotional offers or using new platform features.

These Terms are written in English and are the authoritative version governing your account. In the event of any conflict or ambiguity, the English-language version of these Terms shall prevail. hi77com operates this platform in English for players located in Bangladesh, and all account communications, support interactions, and dispute resolutions are conducted in English.

These Terms should be read alongside our Privacy Policy and Responsible Gaming guidelines, which form part of the overall agreement between you and hi77com. By accepting these Terms, you also acknowledge that you have reviewed and understood our Privacy Policy and Responsible Gaming commitments.

To register and use hi77com, you must meet all of the following eligibility criteria at the time of registration and at all subsequent times while your account remains active:

• You must be at least 18 years of age. Players under 18 are strictly prohibited from registering or placing any bets or wagers on the platform.
• You must be a natural person (not a corporation, trust, or other legal entity) accessing the platform for personal entertainment purposes.
• You must not be registered on any self-exclusion list maintained by hi77com or any recognised problem gambling support service.
• You must have the legal capacity to enter into a binding contract in the jurisdiction from which you are accessing the platform.
• You must not be acting as an agent or representative of another person for the purpose of gambling on this platform.
• You must not be an employee, contractor, or direct family member of an employee or contractor of hi77com, where such use would constitute a conflict of interest.

hi77com reserves the right to request identity verification documents from any player at any time. This includes, but is not limited to, a valid National ID Card (NID), passport, or birth certificate to confirm age, as well as proof of address and payment method verification. Accounts that fail to pass KYC verification within the required timeframe may be suspended or closed, with funds returned to the verified payment source where applicable.

If hi77com discovers that a player has misrepresented their age or identity at registration, the platform reserves the right to void all bets placed, cancel any winnings, close the account, and report the matter to relevant authorities where legally required. No exceptions will be made to the 18+ age restriction policy.

Each player may hold only one active account on hi77com. Creating duplicate, multiple, or shared accounts is strictly prohibited and constitutes grounds for immediate suspension of all associated accounts and forfeiture of any funds or bonuses held within them. If you suspect that a duplicate account exists in your name, contact our support team at support@hi77com immediately.

Registration Requirements

When registering on hi77com, you are required to provide accurate, complete, and up-to-date information including your full legal name, date of birth, residential address in Bangladesh, a valid email address, and a mobile number associated with your preferred BDT payment method (bKash, Nagad, Rocket, or Upay). You must keep this information current and notify hi77com promptly of any changes via the account settings panel or by contacting support.

Account Security Obligations

You are solely responsible for maintaining the security and confidentiality of your account credentials, including your username, password, and any OTP codes. hi77com will never ask you for your password via email, live chat, or any other communication channel. You must not share your account login details with any third party. Any activity carried out under your account credentials will be treated as having been authorised by you, and hi77com accepts no liability for losses resulting from unauthorised access caused by your failure to keep credentials secure.

If you believe your account has been compromised, you must notify hi77com immediately by contacting our 24/7 support team. We will freeze the account pending investigation. hi77com uses two-factor authentication (2FA) via OTP and recommends that all players enable this feature from their account security settings.

Account Name Accuracy

The name on your hi77com account must match the name on your registered bKash, Nagad, Rocket, or Upay account, as well as any bank account or card used for transactions. Mismatches between account names and payment method names may result in withdrawal delays, additional verification requirements, or rejection of the withdrawal request. hi77com is not liable for delays caused by name mismatches attributable to the player.

All financial transactions on hi77com are conducted in Bangladeshi Taka (BDT). The platform does not support foreign currency transactions. No currency conversion fees are applied by hi77com; however, third-party payment processors may apply their own transaction charges, for which hi77com accepts no responsibility.

Accepted Payment Methods

hi77com currently accepts the following BDT payment methods for both deposits and withdrawals: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, and City Bank. The availability of specific payment methods may vary from time to time based on technical or operational factors. hi77com will communicate any material changes to payment method availability via the platform's announcements section.

Deposit Policy

• Minimum deposit: ৳200
• Maximum single deposit: subject to the limits set within your account dashboard and the limits of your chosen payment method.
• Deposits made via bKash and Nagad are typically credited to your hi77com account within 5 minutes of a successful transaction confirmation.
• Bank transfer deposits may take up to 1 business day to be credited, depending on the originating bank's processing schedule.
• hi77com does not accept deposits from third-party sources. All deposit funds must originate from a payment account registered in your own name.

Withdrawal Policy

• Minimum withdrawal: ৳500
• Withdrawals via bKash and Nagad are processed within 30 minutes of approval during standard operating hours.
• Withdrawals to bank accounts are processed within 1–3 business days.
• Before your first withdrawal, full KYC identity verification must be completed and approved.
• hi77com reserves the right to conduct additional security checks on withdrawal requests that exceed certain thresholds or that are flagged by our fraud detection systems. This may extend processing times temporarily.
• Withdrawals will only be sent to a payment account registered in the same name as your hi77com account.

hi77com offers a range of bonuses and promotional incentives to both new and existing players, including a 100% Welcome Bonus up to ৳20,000, reload bonuses, free spins, BPL season promotions, Eid and Pohela Boishakh special offers, and a tiered loyalty programme. All bonuses are governed by the specific terms stated at the time of the offer, in addition to the general conditions set out in this section.

General Bonus Conditions

• All bonuses are subject to a minimum wagering requirement, which will be clearly stated in the individual offer terms. Standard wagering requirements range from 20x to 35x the bonus amount, unless otherwise specified.
• Wagering requirements must be met within the validity period stated for each bonus. Bonuses not wagered within their validity period will expire and be removed from your account automatically.
• Only one welcome bonus may be claimed per player, per household, per device, and per IP address.
• hi77com reserves the right to amend, suspend, or withdraw any promotional offer at any time. Changes will be communicated via the promotions page and, where materially significant, via registered email.
• Bonus funds are non-transferable and cannot be exchanged for cash directly. Cash value is only realised after wagering requirements are fulfilled.
• Placing bets on certain low-margin game categories (e.g., baccarat banker bets above specific stake thresholds, or certain virtual sports markets) may contribute at a reduced percentage towards wagering requirements. The contribution schedule for each game type will be published in the full bonus terms.

Abuse & Bonus Fraud

hi77com employs automated and manual monitoring to detect bonus abuse, including but not limited to: creating multiple accounts to claim the same promotion, exploiting promotional offers through systematic low-risk hedging strategies, or coordinating with other players to abuse referral or loyalty mechanics. Any account found to be engaged in bonus abuse will have all bonuses, free spins, and associated winnings voided, and the account may be permanently closed.

All sports betting markets, casino games, live dealer tables, crash games, and instant-win titles offered on hi77com are governed by the individual game rules published within each game interface, supplemented by the general platform rules set out in this section. In the event of any conflict between game-specific rules and these Terms, the game-specific rules shall apply to that particular product only.

Sports Betting

• All bets are accepted at the odds displayed at the time of placement. Once a bet is confirmed, the odds are locked in and will not be changed retroactively.
• hi77com reserves the right to void bets where a pricing error is evident (e.g., an odds value that is demonstrably inconsistent with the market at that time due to a technical fault).
• Bets on cricket matches — including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures — are settled according to the official result declared by the relevant governing body (BCB, BCCI, ICC). Abandoned or weather-affected matches are settled according to Duckworth-Lewis-Stern (DLS) method outcomes where applicable, or voided if no official result is declared.
• Live betting markets are subject to suspension during key match events (wickets, reviews, weather stoppages). hi77com is not liable for bets placed on a suspended market due to a technical delay in the suspension mechanism, provided the suspension was applied in good faith.

Casino & Live Dealer Games

• All casino games use certified Random Number Generation (RNG) software supplied by licenced third-party providers including Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, and Ezugi. Game outcomes are independently determined and cannot be influenced by the platform or the player outside the normal mechanics of each game.
• Malfunction of any game voids all related plays and pays. In the event of a technical fault during a live dealer session, the round will be declared void and stakes returned.
• Maximum win limits per session or per spin/hand may apply to specific games and will be published in the individual game information panel. hi77com reserves the right to cap winnings in excess of published maximum payout limits.

Crash & Instant Games

Crash games (including Spribe Aviator and JetX) operate on provably fair algorithms. Players may verify the fairness of each round result using the seed verification tool available within the game interface. All results are final once the round has concluded and the cashout window has closed.

hi77com is firmly committed to responsible gambling practices. The platform provides a suite of player-controlled tools designed to help you manage your gaming activity. These tools are available directly from your account settings dashboard at any time:

• Deposit Limits: Set daily, weekly, or monthly BDT deposit caps. Limits take effect immediately upon setting. Increases to existing limits require a minimum 24-hour cooling-off period before taking effect.
• Session Time Reminders: Set a maximum session duration after which the platform will display a reminder prompt. You may choose to continue or log out at that point.
• Cooling-Off Period: Request a temporary suspension of your account for a period of your choosing (24 hours, 7 days, 30 days, or 90 days). During the cooling-off period, you will be unable to log in, deposit, or place any bets.
• Self-Exclusion: Request a permanent or long-term self-exclusion from hi77com. Self-exclusion requests are processed within 24 hours and are irreversible for the duration of the chosen exclusion period. Players under permanent self-exclusion will not receive any marketing communications.

hi77com's responsible gaming team monitors account activity for indicators of problem gambling behaviour, including rapid escalation of deposit amounts, frequent pattern changes in betting behaviour, and repeated requests for cooling-off followed by early re-activation. Where such indicators are identified, the team may proactively reach out to the player, apply temporary limits, or refer the player to professional support resources.

The following conduct is strictly prohibited on hi77com and constitutes grounds for immediate account suspension, permanent closure, and forfeiture of all funds held within the account. hi77com reserves the right to report instances of fraud, money laundering, or other criminal conduct to the appropriate authorities.

• Registering more than one account, or assisting another person in doing so, to circumvent account limits, claim multiple bonuses, or evade a previous account closure or self-exclusion.
• Using software, bots, scripts, or automated tools to interact with the platform in a manner that provides an unfair advantage or circumvents the normal game mechanics.
• Engaging in match-fixing, insider betting, or any form of collusion with other players or third parties to manipulate betting outcomes.
• Using stolen, fraudulent, or unauthorised payment methods to fund an account or process withdrawals.
• Attempting to exploit software bugs, glitches, or pricing errors identified in betting markets or casino games. Any winnings derived from such exploitation are subject to forfeiture.
• Using the platform for any form of money laundering, terrorist financing, or other financial crime. hi77com applies Anti-Money Laundering (AML) monitoring to all transactions and may request source-of-funds documentation where required.
• Providing false, misleading, or fraudulent information during registration, KYC verification, or any subsequent identity check.
• Attempting to reverse, dispute, or charge back any legitimate deposit transaction after using the deposited funds for gambling activity (sometimes referred to as "chargeback fraud").

hi77com employs a combination of automated fraud detection systems and manual review processes to identify prohibited conduct. Players found to be in violation of this section will not be entitled to any funds, bonuses, or winnings accrued during or after the period of the violation.

hi77com reserves the right to suspend, restrict, or permanently close any player account at its discretion, with or without prior notice, in circumstances including but not limited to: verified or suspected breach of these Terms, failure to complete KYC verification within the required timeframe, identification of fraudulent or prohibited conduct as defined in Section 8, or reasonable suspicion of money laundering or other illegal activity.

Voluntary Account Closure

Players may request voluntary closure of their hi77com account at any time by contacting the support team via live chat or email. Before closing your account, you must withdraw any remaining real-money balance to your verified BDT payment method. Bonus funds and any associated winnings that have not met the applicable wagering requirements will be forfeited upon account closure.

Dormant Accounts

An account is considered dormant if no login activity has been recorded for a period of 12 consecutive months. hi77com will send a notification to the registered email address before applying any dormancy policy. Dormant account balances will be maintained for a further period before any administrative fee or fund return procedure is applied, as communicated in the dormancy notification. Players can reactivate a dormant account at any time by logging in and completing any required re-verification steps.

Appealing Account Decisions

If your account has been suspended or closed and you believe this action was taken in error, you may submit a formal appeal to support@hi77com within 30 days of receiving notification of the account action. Appeals must include your registered account email, a description of the dispute, and any supporting documentation. hi77com's compliance team will review all appeals and respond within 10 business days.

To the fullest extent permitted by applicable law, hi77com, its directors, officers, employees, affiliates, agents, contractors, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the platform, including but not limited to: loss of data, loss of profits, loss of goodwill, or any interruption to your access to the platform.

hi77com's total aggregate liability to you for any claim arising from or related to these Terms or your use of the platform shall not exceed the total amount deposited by you into your account in the 30-day period immediately preceding the event giving rise to the claim.

hi77com does not warrant that the platform will be available continuously, error-free, or free from viruses or other harmful components. While we take all reasonable technical precautions, temporary outages, maintenance windows, or circumstances beyond our control (force majeure events including but not limited to natural disasters, government actions, or telecommunications failures) may affect platform availability. hi77com accepts no liability for losses arising from platform unavailability due to force majeure events.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable Bangladeshi law.

hi77com reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will provide notice via a prominent announcement on the platform homepage and, where the change materially affects your rights or obligations, via an email notification to your registered address.

The amended Terms will be effective immediately upon publication on the platform, unless a specific effective date is stated in the notice. Your continued use of hi77com after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must stop using the platform and close your account in accordance with Section 9 above.

The date at the top of this page reflects the most recent revision. We recommend reviewing this page each time you use the platform to ensure you remain aware of the current version of these Terms. Previous versions of the Terms may be requested from our support team for reference purposes.

If you have any questions, concerns, or disputes regarding these Terms & Conditions, or if you need assistance with your hi77com account, please contact our support team using any of the following channels:

• Live Chat: Available 24/7 directly on the hi77com platform. Our team typically responds within 2 minutes during peak hours.
• Email: support@hi77com — responses within 24 hours for standard enquiries, within 48 hours for formal dispute submissions.
• WhatsApp: +880 1700 000000 — available during Bangladesh Standard Time (BST, UTC+6) business hours.

Our support team operates in English and is available around the clock to assist with account queries, payment issues, responsible gaming tool requests, KYC verification, and general platform questions. For formal complaints or dispute escalations, please submit your query in writing to support@hi77com with the subject line "Formal Complaint" and include your account email address and a detailed description of the issue.

hi77com is committed to resolving all player queries in a fair, transparent, and timely manner. All formal complaints are acknowledged within 2 business days and resolved within 10 business days wherever possible.